TERMS OF USE – Wellsi.app

§1. General Provisions

These Terms of Use define the rules for using the Wellsi platform (“Platform”).
The Platform is operated by Wellsi sp. z o.o., with its registered office in Kraków, Poland (Praska 34b/68), registered in the National Court Register (KRS) under number 0001056762, NIP: 6762650863, REGON: 526321122 (hereinafter: “Wellsi” or “Service Provider”).
These Terms constitute regulations for the provision of electronic services.
Use of the Platform requires acceptance of these Terms..

§2. Definitions

User – a natural person using the Platform.
Account – an individual user account.
Subscription – paid access to Platform functionalities.
Specialist – an independent professional cooperating with the User via the Platform.
Privacy Policy – document describing personal data processing..

§3. Nature of the Platform

The Platform is of a technological, educational, and supportive nature.
Wellsi:
– is not a healthcare provider
– does not provide medical services
– does not conduct medical activity
– is not a medical device

The Platform is not intended for diagnosis or treatment.
The Platform does not make therapeutic decisions nor interfere with the treatment process.
The Platform is not intended for use in emergencies. In such cases, appropriate medical services should be contacted.
The scope of functionalities available under the Subscription is defined on the Platform’s sales page and may evolve over time, provided that it does not materially reduce service quality

§4. No Medical Advice

Content available on the Platform is for informational and educational purposes only.
It does not constitute medical advice or diagnosis.
The User makes health-related decisions independently or with the assistance of a qualified specialist.

§5. User Account

Use of the Platform requires creating an Account.
The User agrees to provide accurate information.
The User is responsible for the security of login credentials.
Sharing the Account with third parties is prohibited.

§6. Health Data and Consent

Certain functionalities require the provision of health-related data.
Health data is processed solely based on the User’s explicit consent.
Lack of consent or withdrawal may limit access to certain functionalities.
Details are described in the Privacy Policy..

§7. Cooperation with a Specialist

The Platform enables contact with a Specialist.
The Specialist:
a) acts independently from Wellsi,
b) provides services on their own behalf,
c) bears professional responsibility.
Wellsi is not a party to the therapeutic relationship.
The Specialist has access to data only within the Platform environment.

§8. Communication

The Platform may enable communication with a Specialist.
The chat is not intended for emergency situations.
Users should not share irrelevant information.

§9. Subscriptions and Payments

Some functionalities are paid.
Subscriptions renew automatically unless cancelled. A reminder is sent before renewal.
Pricing and billing periods are presented before purchase.
Price changes do not affect already paid periods.
The User may cancel the subscription at any time before the end of the current billing period. The subscription remains active until the end of that period.

§10. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days.
This right does not apply once the digital service has begun, provided that the User has expressly consented before purchase to the start of service before the withdrawal period expires and acknowledged the loss of the right of withdrawal..

§11. Account Deletion

The User may delete their account at any time.
Deletion is performed within a reasonable technical timeframe.
Payments made are non-refundable, except where required by law or complaint procedures..

§12. Complaints

In case of non-conformity of the service, the User may request repair, price reduction, or withdrawal from the contract in accordance with applicable digital services regulations.
Complaints may be submitted to: halo@wellsi.app
Complaints should include a description of the issue.
A response is provided within 30 days..

§13. Intellectual Property

Platform content is protected by copyright.
The User receives a non-exclusive license for private use.
Copying or distribution without consent is prohibited.

§14. Acceptable Use

It is prohibited to:
– violate the law
– attempt to breach security
– use the Platform contrary to its purpose.

§15. Security

Wellsi applies industry-standard security measures but does not guarantee complete absence of risk.

§16. Liability

Wellsi is not liable for:
– User’s health decisions
– actions or omissions of Specialists, provided they act independently and outside the Platform’s functional scope
– outcomes of programs
– technical interruptions
Liability is limited to the extent permitted by law.
Nothing excludes liability that cannot be excluded by law, including for intentional misconduct or gross negligence.
Wellsi’s liability is limited to the amount paid by the User in the last 12 months.
Wellsi reserves the right to temporary service interruptions for maintenance or development.

§17. Data Protection

Data processing is governed by the Privacy Policy and Cookie Policy.

§18. Changes to Terms

The Terms may be updated. Users will be informed of significant changes. If the User does not accept the changes, they may terminate the agreement before the changes take effect.

§19. Governing Law

These Terms are governed by Polish law..

§20. Contact

Contact: halo@wellsi.app

Prepared by: Legal Department of Wellsi sp. z o.o., 2026